Delivery Policy
Last updated: June 6, 2026
Delivery Policy
Digital Key Desk keeps this page updated so customers can clearly understand the order, payment, invoice, support, refund, and digital delivery process before checkout.
Digital delivery method
- Digital Key Desk products are delivered digitally. There is no physical shipping for digital license products unless a product page specifically states otherwise.
- After payment confirmation, customers may receive order confirmation, invoice, license key, activation instructions, software download URL, and secure license dashboard access by email.
Automatic delivery
- When automatic delivery is enabled for a product, delivery details may be sent shortly after payment is confirmed.
- Automatic delivery depends on successful payment status, product delivery configuration, accurate customer email, and no active fraud or manual review hold.
Manual review
- Some orders may require manual review before delivery. Review may be triggered by payment processor checks, unusual order behavior, incomplete customer information, duplicate orders, or admin verification.
- When manual review is required, Digital Key Desk admin staff may update the order or payment status and send delivery details after verification.
Customer responsibilities
- Customers must provide a valid email address and telephone number during checkout.
- Customers should check inbox, spam, junk, promotions, and security-filtered folders if delivery email is not visible.
- Customers should keep the license email, dashboard link, and download details private and secure.
Delivery support
- If delivery details are not received after payment confirmation, customers should contact support@qblicense.com with the order number and checkout email address.
- Digital Key Desk may resend delivery details, update the order email if verification is possible, or provide dashboard access when the order is confirmed.
Delivery timing
- Most confirmed digital orders are intended to be delivered quickly, but delivery can be delayed by payment holds, manual review, email filtering, technical maintenance, or incorrect customer information.
- Digital Key Desk is not responsible for delays caused by third-party payment providers, email providers, customer device settings, or incorrect checkout information.
Need order-specific help?
Contact support@qblicense.com with your order number, checkout email address, product name, and a clear description of the issue.