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QBLicense Support

Refund Policy

Last updated: June 6, 2026

Refund Policy

QBLicense keeps this page updated so customers can clearly understand the order, payment, invoice, support, refund, and digital delivery process before checkout.

Digital product refund approach

  • QBLicense sells digital license products. Because license keys, activation details, dashboard access, and download URLs can be delivered electronically and may be used immediately, refund eligibility is reviewed carefully.
  • Submitting a refund request does not automatically guarantee approval. QBLicense reviews the order status, delivery status, payment status, product setup, and support history before making a decision.

Cases that may qualify for review

  • Duplicate orders placed by mistake for the same product and customer.
  • Incorrect product selection reported before license key, activation details, or download access has been delivered or used.
  • Verified delivery failure where QBLicense cannot provide the purchased license details after payment confirmation.
  • Technical issue related to delivery or activation that QBLicense support cannot reasonably resolve after review.
  • Payment or fraud review failure where the order is canceled before delivery.

Cases that may not qualify

  • License key, activation details, dashboard access, or download URL has already been delivered and used.
  • Customer purchased the wrong software version, platform, user count, or edition after the product details were clearly displayed before checkout.
  • Customer device, operating system, internet connection, email inbox, or third-party software environment is incompatible with the selected product.
  • Customer changed their mind after digital delivery was completed.
  • Customer cannot provide order number, checkout email, or sufficient information to verify the purchase.

How to request a refund

  • Contact support@qblicense.com with the order number, checkout email address, product name, payment method, and a clear explanation of the issue.
  • QBLicense may request screenshots, error messages, activation details, or additional identity/order verification before completing the review.

Approved refunds

  • Approved refunds are normally returned through the original payment method when possible.
  • Card, bank, and PayPal processing times are controlled by the payment provider and may take several business days after QBLicense approves the refund.
  • If a refund is approved, QBLicense may cancel the order, disable dashboard access, revoke delivery access, or mark the license as no longer supported by QBLicense.
Need order-specific help?

Contact support@qblicense.com with your order number, checkout email address, product name, and a clear description of the issue.